PetAladdin privacy policy

Last Updated: 11/05/26

This privacy policy sets out how SATA VENTURES PRIVATE LIMITED uses and protects any information that you give SATA VENTURES PRIVATE LIMITED when you use this website.

SATA VENTURES PRIVATE LIMITED is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

SATA VENTURES PRIVATE LIMITED may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Information we collect

We may collect information needed to provide the website and veterinary practice management software, including:

Name and job title
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers
Personal information such as name, email address, contact information, and other details necessary for providing our services
Practice data related to your veterinary practice, including patient records, appointment details, and medical history
Usage data including log files, IP addresses, device information, and usage patterns

How we use information

We use information to understand your needs, provide the Software, and improve the service. This may include:

Internal record keeping
Providing and maintaining the Software, including appointments, patient records, and communication within the platform
Improving our products, services, functionality, and performance
Sending important updates, newsletters, promotional materials, special offers, or other information using the email address provided
Contacting you for market research purposes by email, phone, fax, or mail
Customising the website according to your interests

You can opt out of promotional communications by following the instructions in the communication or by contacting us directly.

How we protect information

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in suitable measures.

We implement industry-standard measures to protect your information from unauthorized access, disclosure, alteration, and destruction.

Despite our best efforts, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

You have the right to access, correct, or delete your personal information. You can manage your account settings within the Software where available.

Cookies and third-party services

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies through your browser settings.

We may share information with third-party service providers who assist us in delivering and improving our services. These providers are bound by confidentiality agreements and are prohibited from using your information for any other purpose. We may also disclose information to comply with applicable laws, regulations, or legal processes.

Contact us about privacy

The Software is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the date of the latest revision will be indicated. Your continued use of the Software after such changes constitutes acceptance of the updated Privacy Policy.

If you have any questions or concerns about this Privacy Policy, please contact us at info@petaladdin.com.

By using the veterinary practice management software, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.