Last Updated: 03/01/2024
Thank you for choosing SATA Ventures Pvt. ltd for your veterinary practice management software needs. This Shipping and Delivery Policy outlines the terms and conditions regarding the delivery of our software services.
1. Delivery Method
The delivery of our veterinary practice management software (“the Software”) is electronic. Upon successful completion of the subscription or purchase process, users will receive access credentials and instructions via email to enable them to download and install the Software.
2. Delivery Timeframe
a. Subscription Services: Access credentials and instructions for subscription services will be delivered to the user’s provided email address immediately upon successful subscription.
b. One-Time Payments: For one-time payments, access credentials and instructions will be delivered to the user’s provided email address within 12 business days of the purchase.
3. Software Installation
a. Detailed instructions for software installation will be provided along with the access credentials. Users are responsible for following these instructions to install the Software successfully.
b. Technical support is available to assist users with installation-related issues. Please contact our customer support team at admin@petaladdin[dot]com for assistance.
4. Modification to Services
SATA Ventures Pvt. ltd reserves the right to modify or discontinue the Software or any part of its features without notice. In such cases, users will be notified in advance, and applicable refunds, if any, will be processed according to our Cancellation and Refund Policy.
5. Contact Information
If you have any questions or concerns about our Shipping and Delivery Policy, please contact us at admin@petaladdin[dot]com.
By using the veterinary practice management software, you acknowledge that you have read, understood, and agree to be bound by this Shipping and Delivery Policy.